Refund & Return Policy

Last updated: July 17, 2026

At Xtore, your satisfaction is our top priority. If you are not completely happy with your purchase, we are here to help.

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1. Return Eligibility

You may return an item within 7 days of receiving your order, provided that:

• The item is unused and in its original condition
• The item is in its original packaging with all tags attached
• You have the receipt or proof of purchase

2. Non-Returnable Items

The following items cannot be returned:

• Food & grocery items
• Skincare & beauty products (once opened)
• Undergarments and innerwear
• Items marked as "Final Sale" or "Non-Returnable"
• Damaged items due to misuse by the customer

3. How to Request a Return

To initiate a return, please contact us within 7 days of delivery:

• 📧 Email: info@xtore.shop
• Include your Order ID, reason for return, and photos of the item

Our team will respond within 24-48 hours with further instructions.

4. Refund Process

• Once your return is received and inspected, we will notify you of the approval or rejection
• If approved, your refund will be processed within 5-7 business days
• Refunds will be issued via the original payment method or store credit

5. Exchange Policy

We offer exchanges for items that are defective, damaged, or incorrect. To request an exchange, contact us at info@xtore.shop with your order details.

6. Shipping Costs for Returns

• If the return is due to our error (wrong or defective item), we will cover the return shipping cost
• If the return is for any other reason, the customer will bear the return shipping charges

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We value your trust and are committed to making every experience with Xtore a positive one. ✨

Questions? Contact us at info@xtore.shop